Exchange Terms: We are happy to facilitate exchanges for items that remain unused and are still in their original packaging. You must provide a valid reason for the exchange, such as the receipt of a defective, incorrect, or wrongly-sized item.
Online Exchange Process: Once we've confirmed your request, the online exchange typically takes 7-12 working days to complete.
Items Ineligible for Exchange: Please be aware that items bought at a discounted price or during a sale are not eligible for exchange.
Unfortunately, we currently do not provide exchange or return services for international orders. However, if you receive an item that is incorrect or damaged, please get in touch with our customer care department for assistance.
Important Reminder: It's advisable to take pictures of the package and invoice before opening your order. Keeping these images can be beneficial in swiftly resolving any issues, particularly if you receive an incorrect or damaged item.
Ameenah does not follow a traditional return policy.
Refund Policy: Cash refunds are not available. Instead, we will issue a credit note of equal value, which can be used exclusively in our Online Store.
Please be sure to thoroughly review the credit note for additional information.